Privacy Policy

At Truvantrust Bank, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, date of birth, Social Security number, and government-issued ID.
  • Financial Information: Bank account numbers, credit/debit card details, transaction history, and income information.
  • Technical Information: IP address, browser type, device information, cookies, and usage data.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our banking and financial services
  • To process transactions and send transaction notifications
  • To verify your identity and prevent fraud
  • To comply with legal and regulatory requirements
  • To communicate with you about your account, updates, and promotional materials
  • To analyze usage patterns and improve user experience

3. Information Sharing

We may share your information with:

  • Service providers who assist in delivering our services
  • Regulatory authorities as required by law
  • Credit reporting agencies
  • Business partners for joint product offerings

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure socket layer (SSL) technology, firewalls, and access controls. However, no method of electronic transmission or storage is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Restrict the processing of your data

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] or visit our contact page.